Job Description
About the Company: Our client, a reputable organization, is seeking a dedicated and detail-oriented Title Clerk to join their team.
Key Responsibilities:
Accurately and efficiently perfect automotive titles for lending partners.
Verify and audit loan and title documents for accuracy.
Provide consistent and timely feedback to management.
Effectively manage the Title Check Queue.
Deliver outstanding customer service and meet service level agreements.
Handle customer outbound and inbound calls, including responding to voicemails, emails, and text messages to obtain missing documentation; ability to de-escalate situations when necessary.
Learn and understand state-specific title laws and requirements for perfecting liens.
Handle information professionally and confidentially.
Assist with updating internal processes to align with state titling and form/requirement changes.
Monitor accounts for “red flags” or potential fraud.
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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