Job Description

Overview An international law firm spanning across the US/Europe/Asia is looking for a Salesforce QA Support resource to join their CRM team. This role will primarily focus on testing Salesforce to ensure deployments are done the right way, the code is accurate, and that new RPA tools function correctly for testing. The firm is in the Top 50 largest law firms in the world and focuses on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences, clean technology, real estate, financial services, retail, regulatory and energy practices. The firm has received Fortune Magazine awards including Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The analyst will support QA testing of Salesforce, ensuring deployments are accurate, leveraging Azure DevOps to ensure all user stories have correct criteria, and reporting back to development. Responsibilities Responsible for the efficient and effective testing of features on the Salesforce platform to ensure system functionality meets user needs and is deployed defect-free. Create and execute test cases to verify that user stories satisfy acceptance criteria. Understand how testing and individual features tie into the larger business and technical context of the CRM system. Collaborate with the CRM Systems Manager and CRM Systems Specialists to ensure test cases address all technical requirements. Collaborate with the CRM Services Manager, CRM Services Analyst, and possibly Cooley business stakeholders (attorneys, marketing, business development) to ensure test cases reflect business needs and real-world scenarios. Define, create, and manage representative test data required for test scenarios. Drive defect identification, triage, analysis, verification, and closure in collaboration with other team members and/or outside vendors, as needed. Understand the software development lifecycle and collaborate with the CRM Systems and Services team to shepherd features through the lifecycle. Familiar with Salesforce capabilities, limitations, and best practices and consider these factors during day-to-day activities. Qualifications 3+ years as a tester or test lead for a Salesforce or other CRM system at a professional services organization. Experience synthesizing information into clear, logical test cases. UAT exposure. Experience working as a team with developers and business analysts to deploy defect-free CRM technology and testing experience with test management platforms to define, document, and manage testing to completion. Azure DevOps experience. Introhive experience. Competitive intelligence background. Experience providing technical support, troubleshooting issues, and optimizing system performance within Salesforce. Compensation and Benefits $26/hr to $45/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location. Equal Opportunity We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. #J-18808-Ljbffr Insight Global

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