Overview Position title: Release Manager (CCRM) Location: Sierra Vista, AZ Clearance level: Secret Responsibilities Support the planning and implementation of the NetOps tools sustaining NetOps capabilities from the DoDIN-A and help ensure effective NetOps capability integration in support of the NetOps DoDIN-A mission. Apply ITIL based business processes and service management standards and requirements as identified in ISO 20000 in a DoD operational environment, as per the Defense Enterprise Service Management Framework (DESMF) and the Army Enterprise Service Management Framework (AESMF). Apply Continual Service Improvement (CSI) principles to assist in measuring effectiveness and efficiency of the CCRM processes and update configuration items for publication. Support implementation and standardization of enterprise CCRM processes in support of enterprise initiatives. Update the enterprise draft CCRM processes for Prime approval and further update based on lessons learned, in accordance with NETCOM mission requirements. Complete development of all requisite artifacts and draft documentation involved to operationalize these activities for Prime approval. Recommend for Prime approval all changes to ITIL Key Performance Indicators and operational metrics used to track performance of the processes. Implement and update the Continuous Service Improvement Program for each process. Support the integration of the CCRM processes with identified C4IM Services and NetOps capabilities. Qualifications 5-8 years of relevant experience. Enterprise Change, Configuration, and Release Management (CCRM) processes and procedures. All positions are required to have working knowledge of CCRM. Working knowledge of NetOps including hands-on experience with how NetOps products and services interrelate, and experience working with enterprise NetOps concepts. Understanding of ITIL based business processes, service management standards and requirements as identified in ISO 20000 and Continual Service Improvement (CSI) principles, and ITIL Foundations certification and ITIL Intermediate Service Transition Lifecycle certifications. BA/BS or equivalent. Must be IAT III certified (CASP, CCNP, CISA, CISSP etc.). Must have Computer Environment Certification, ITIL. Job function Information Technology #J-18808-Ljbffr People Technology & Processes LLC
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