Job Description

Job Description

Job Description

This is a full-time non-exempt position with opportunities for bonus, commissions, and company growth. This position will report to SIHO’s Medicare Advantage Customer Service Supervisor.

Brief Description of Duties:

• Ensures established Sales Goals are met
• Sells company product with professional and consultive insights
• Provides exceptional Customer Service to current and perspective members
• Build positive business relationships with consumers to ensure continued interest in SIHO’s products and services
• Respond via telephone or email to determine customer needs and to present product recommendations through a timely and consultative sales process
• Quote customers on available product options and accurately explain plan details
• Communicate to Medicare beneficiaries accurately to ensure understanding of the product choices available to them during the enrollment process
• Provide oral and written information in complete detail to consumers
• Execute assigned administrative duties as defined by management, including updates to and maintenance of appropriate reporting and database systems
• Effectively manage own time as needed to support individual and team environment

Peak Season (October 1 - March 31)

• Team coverage required 7 days/week, 8am-9pm
• Available shifts: 8am-5pm, 9am-6pm, 12pm-9pm (remote), and 10am-7pm as needed
• Weekend requirement: Minimum 2 weekends per month (remote shifts 12pm-9pm or 10am-7pm)
• Schedules provided one month in advance with consideration for employee preferences

Off-Peak Season (April 1 - September 30)

• Monday-Friday coverage between 8am-9pm
• Available shifts: 8am-5pm, 9am-6pm, or 12pm-9pm (remote)
• Must work one late shift per week (either 9am-6pm or 12pm-9pm)

Note: This position supports Medicare Advantage/MyTruAdvantage products, requiring weekend availability during peak season to ensure continuous member support.

*All positions are subject to change based on the needs of the business

Company Description

Our Vision

SIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality people, innovative products and outstanding services.

Company Description

Our Vision\r\n\r\nSIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality people, innovative products and outstanding services.

Job Tags

Full time, Remote work, Monday to Friday, Shift work, Weekend work, Afternoon shift,

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