Job Description
The Help Desk duties which may include, but are not limited to: Providing outstanding customer service for Tier 1 service requests, incidents, and problems reported by Clients. The Technician will troubleshoot and resolve technical and procedural issues in an efficient and timely fashion over the phone, in person and through remote connectivity software. Help requests will come from our clients through email, phone calls, or the help desk system. The Help Desk Technician will ensure that all Service Desk requests, incidents, and problems are entered into ticket tracking system with accurate, detailed information. This position is also responsible for procurement, issuance, tracking of new and/or replacement computers/peripheral devices for customers as needed, ensuring replacement device is working properly.
Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.
Responsibilities:
• Help Desk or Service Desk experience
• Fundamental Client Network configuration and troubleshooting using TCP/IP over Ethernet, Wireless Networking and WAN
• Printer installation, maintenance, and troubleshooting
• Installation, management, and support of Malware removal tools (anti-virus, anti-spam)
• Maintenance and upgrades of desktop PCs, thin clients, peripherals, laptops and the software that they contain Provide hardware and software technical and procedural support to external clients
• Knowledge and hands-on experience with the following: Operating Systems: Windows 2008/2012 Server, Windows XP/7, and Windows 8.1.
• Windows Server Activate Directory Experience (Create, Edit and Delete Users Accounts, Unlock Account, Group, Permissions)
• Microsoft Exchange Knowledge
• Working knowledge of remote connectivity technologies such as Citrix, VMware View, Team Viewer, VNC and Microsoft Remote Desktop
Required Experience and Qualifications:
• Associate’s degree or currently enrolled in a IT related degree program; experience may be substituted for education
• Entry Level with 1-2 years’ Experience in related field
• Effective customer service, and verbal and written communication skills Strong organizational and analyzing skills
• Ability to work independently and as part of a team
• Professional attitude, self-motivated, strong work ethic and the ability to work in a fast-paced and dynamic environment
• Be committed to Ozkar Services mission, and be willing to go above and beyond
• Ability to be “on call" and “on standby" in relation to the workload
• Ability to complete on-the-job and/or classroom training in order to remain competitive in Information Technology field.
• Working Knowledge on Ticketing System ConnectWise and Management Console LabTech
• Must be able to Multitask in stressful office environment
• Technical Certification Requirements: Comp-TIA A+, Comp-Tia Network +, Microsoft MSCE, Cisco CAN
Work Environment:
• Employee must be able to travel to other work sites as required
• Must be able to lift 75 lbs
...projects/assignments to completion. Capable of developing analytical methods for chromatographic, spectroscopic, titrimetric and wet chemistry analyses. Is proficient with laboratory instrument troubleshooting. Intermediate to advanced understanding in most...
...looking for a HIMs associate to join our client's team in a short-term contract position. This role involves managing regulatory compliance for release of information standards and ensuring accurate invoicing for requests. This is a remote position that must work 8:00 AM...
Careers With Purpose Have a heart for healthcare? Check out this opportunity to join our Heart and Vascular team as a Cardiac Technologist. Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Committed to...
...ventricular assist devices (VADs). Targeted Nurse-to-Patient Ratio: 1:3-46E was... ...nursing. Our staff raise the bar by providing clinical expertise and the highest quality care,... ...part of the team! The Clinical Nurse Specialist (CNS) is the clinical lead for a program...
...Distributor Driver Greensboro, NC, US, 27401 Thompson-Arthur Paving and Construction Based in Greensboro, North Carolina, Thompson... ...work in a small company environment while having the career opportunities of a large enterprise. Primary Duties Drives and...