Job Description

Work Your Magic with us! Start your next chapter and join EMD Serono. Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe. Position: IT Design Lead, Patient Support Program Employer: EMD Serono, Inc. 400 Summit Drive Burlington, Massachusetts 01803 Job Site: 400 Summit Drive Burlington, Massachusetts 01803 Telecommuting: Please note that telecommuting is available Responsibilities: Implement new technologies to support and enhance the Global Salesforce Service Cloud application and the connected eco-system of 3rd party applications and data integration points. Provide guidance on PSP (Patient support Program) matters to the various workstreams including: SDLC (software development life cycle), development best practice, testing methodologies, and project management; Identify opportunities for business process optimization; Engineer integration of multiple systems platforms and work processes; streamline data management; improve user experience; identify and integrate new technologies; improve performance metrics; identify opportunities to improve workflow and productivity; lower costs while maintaining client experience; Build local, regional, and global partnerships with all Business Technology teams; Design adaptable and scalable solutions for our customers considering demographic trends and generational differences; Providesubjectmatterknowledgeandtechnicalexpertiseforkeysectorsolutions -AlignwithSolutionArchitectondefiningthelong-termdirectionofthesolutionsandsupportBusinessPartnersin thecommunicationoftheSolutionRoadmap; Playkeyroleduringsolutionrequirementsgatheringandbusinessandusecasedevelopment(benefits,etc.); Definetechnicalrequirementsandcollaboratewithtechnicalteamstotranslateintoconfiguration,support selectedlocalcustomizationtasksinalignmentwithapplicationteams; and Createandexecuteagainstatestplan.Documenttestscenarios,setsand/orscriptsandparticipateintesting activitiesastheyalignwiththetestingstrategy. Requirements & Qualifications: Employer requires a Bachelor’s degree in Computer Science or closely related field, and two (2)years of work experience with software development within the health care industry. In addition, the employer requires the following: Demonstrated ability designing, coding, and implementing Salesforce applications gained through two (2) years of work experience; Demonstrated ability designing and implementing communication using Salesforce Marketing Cloud gained through two (2) years of work experience; Demonstrated ability designing and implementing Boomi processes and data mapping gained through two (2) years of work experience; Demonstrated ability collaborating with business stakeholders to gather requirements and translate them into scalable solutions with Salesforce gained through two (2) years of work experience; and Demonstrated ability understanding patient support program and related business processes to convert business needs into technical solutions gained through two (2) years of work experience. All years of experience may be gained concurrently. This position is eligible for EMD Serono’s Employee Referral Program. Applicants can send resumes to EMD Serono, 400 Summit Drive, Burlington, Massachusetts 01803 (Attn: Req#289284) or apply online at What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity! #J-18808-Ljbffr The businesses of Merck KGaA, Darmstadt, Germany

Job Tags

Work experience placement, Local area, Remote work, Flexible hours,

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