Job Description

Job Description

Job Description

POSITION PURPOSE:

Responsible for and committed to creating an unparalled guest and member experience within a luxury hospitality environment. Oversees the activities of key guest and member contact departments including resort room division operations and food and beverage division operations. Maximizes profitability as well as guest, member, and associate satisfaction. Implements and oversees the daily quality processes at the resort. Serves as top operator in the absence of the Vice President and Managing Director. Consults with owners and corporate offices, as required.

Example of Duties:

• Leads and manages the overall resort operations.
• Partners with the Director of Food & Beverage and Director of Rooms to review and approve resort operations and food and beverage department budgets, defining and directing changes, as required.

• Reviews forecasts and all guest surveys. Directs resort actions required maximizing profitability, increasing service levels, and improving associate satisfaction.

• Ensures resort implementation and compliance with the daily quality process of Trump Hotel policies and procedures as well as Brand & Forbes Standards.

• Leads planning committee/department heads to ensure overall profit, service, and association satisfaction goals are met or exceeded.

• Speaks with and responds to guests regarding service challenges.

• Consults with resort owners as appropriate.

• Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel.

• Develops the skills and abilities of direct reports.

• Monitors high potential department heads and associate activity and ensures their growth within the company.

• Conducts daily/weekly walk through of the resort as needed.
• Ensures compliance for all City & County related annual inspections.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attends industry meetings and participates in industry organizations.

• Participates in and maintains active community relations.

• Participates in corporate activities and meetings, as requested.
• Assimilates into The Trump Hotel Collection culture through understanding, supporting and participating in all elements of the Trump Cornerstones.
• Demonstrates working knowledge of the service standards.
• Regular attendance in compliance with the standards, which may be established by Trump Hotel Collection from time to time, is essential to the successful performance of this position.

Physical Requirements:

Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours.

Physical Activity Frequency:

Sitting Constant

Walking Frequent

Climbing stairs Frequent

Crouching/Bending/Stooping Occasional

Reaching Occasional

Grasping Occasional

Pushing/Pulling Rare

Near Vision Constant

Far Vision Occasional

Hearing Constant

Talking Constant

Smell Rare

Lifting/Carrying(# lbs) Rare

Travel Occasional

Safety Requirements:

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The resort will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Organizational Relationships:

Positions directly reporting to this position (titles):

Department Heads

Administrative Assistant

Specific Job Knowledge, Skill, and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to manage extensive amounts of information and provide constructive feedback/direction.
• Extensive knowledge of resort rooms operations and food & beverage.
• Excellent written skills.
• Excellent oral communication and presentation skills.
• Considerable ability to listen effectively.
• Ability to work effectively both independently and as a team.
• Ability to delegate, manage, and organize projects and establish priorities consistent with company objectives.
• Ability to manage multiple projects, meet and work effectively under time and resource constraints.
• Ability to effectively lead a team of professionals.

Qualification Standards:

Education

Four-year college degree preferred.

Experience

• Requires substantial and successful knowledge of quality processes and resort operations.
• Leadership experience; preferably 3-5 years or more.
• General management experience in a luxury hotel/resort is preferred.

Licenses and Certificates:

None required.

Grooming Standards:

All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Other:

Bi-lingual language ability (English/Spanish) preferred.

Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

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