Job Description

Call Center Sales Representative

Location: Remote, but only accepting applicants in the San Francisco Bay Area or Sonoma County

Reports to: Call Center Manager

Status: Part-Time

Are you passionate about water safety and enthusiastic about promoting swimming lessons? British Swim School Bay Area is looking for a dynamic and motivated Phone Sales Representative to join our team. In this remote role, you will be the first point of contact for potential customers, helping them understand the importance of water safety and the benefits of our swim lessons. Your primary goal is to connect with families, promote our programs, and enroll students in our swim school, ensuring they have a positive and impactful experience.

Roles and Responsibilities:

• Engage with potential customers over the phone, providing information about our swim lessons and water safety mission.
• Answer inquiries and address concerns in a friendly and professional manner.
• Promote the benefits of our programs and guide families through the enrollment process.
• Maintain accurate records of customer interactions and follow-up activities.
• Achieve sales targets by enrolling students in our swim programs.
• Collaborate with the Aquatics team to stay informed about class schedules, promotions, and updates.
• Contribute to the overall success of British Swim School Bay Area by ensuring a high level of customer satisfaction.

Qualifications:

• Strong verbal communication skills with the ability to engage and connect with potential customers over the phone.
• Proven experience in a sales role for 2+ years, preferably in a phone sales or customer service environment.
• A genuine interest in promoting water safety and the benefits of swimming lessons.
• Ability to understand customer needs, provide solutions, and ensure a positive experience.
• Strong organizational and time management skills to handle multiple inquiries and follow-up tasks efficiently.
• Proficient in using CRM software, email, and other communication tools to track customer interactions and manage sales activities.
• Ability to work independently in a remote setting, demonstrating initiative and a proactive approach to achieving sales targets.
• Flexibility to work evenings and weekends as needed to accommodate customer schedules.
• If you are a self-motivated individual with excellent communication skills and a passion for promoting water safety, we would love to hear from you! Join us in making a difference in the lives of families in the Bay Area by helping children learn essential swimming skills and safety practices!

Job Type: Part-time Pay: From $20.00 per hour Expected hours: No less than 30 per week

Benefits: 401(k), 401(k) matching, dental insurance, employee discount, flexible schedule, health insurance, paid time off, vision insurance

Experience level: 3 years

Shift: 5-8 hour shifts anywhere between 8am-7pm

Supplemental pay types: Performance bonus, quarterly bonus

Weekly day range: Afternoon/Evening/Weekend flexibility required

Work setting: Call center, remote

Experience: Customer service: 1 year (Preferred)

Location: San Francisco Bay Area, CA or Sonoma County (Required) Work Location: Remote

Flexible work from home options available.

Compensation: $20.00 per hour

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."

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