Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to our Call Center. Baystate’s Call Center, located in Holyoke, MA, supports our Baystate Medical Practices, the largest multispecialty group in the region. We are seeking a customer service focused individual to join our Contact Center team!
Remote States: CT, MA
DEPARTMENT DESCRIPTION:
Career ladder incentives
High Patient and Employee Satisfaction Scores.
Transferable Skills and top tier training program.
Establishing regional connections with employees across multiple departments within the organization.
Fast Paced
Employee Engagement opportunities
Top level Diversity & Inclusion
RESPONSIBILITIES:
The Call Center representative is responsible for receiving and responding to inbound calls from patients and performing an array of duties that include, but are not limited to, answering phone calls, scheduling appointments for the Baystate Medical Practices, data entry, messaging practices using CIS and other administrative tasks.
SCHEDULE:
Full Time M-F 8am-5pm
No Weekends or Holidays.
LOCATION :
THE ADVANTAGES OF WORKING WITH BAYSTATE!
Excellent Compensation High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
Wellbeing programs that include but are not limited to mental, physical, and financial health
Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.
QUALIFICATIONS:
High School Diploma or Equivalent.
Customer service background preferred.
Will need to obtain a medical terminology certificate within 1 year of employment.
Will need to be able to type a minimum of 40wpm
We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!
OUR COMPENSATION PHILOSOPHY
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.
You Belong At Baystate
At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.
DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.
Education:
GED or HiSET (Required)
Certifications:
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
...RN/LPN needed- Ewa Beach- Weekends ** THIS JOB OPPORTUNITY IS LOCATED IN HONOLULU, HAWAII ** Location: Ewa Beach Start Date: ASAP... ...tube feeding, suctioning as needed throughout the shift, cough assist, vest treatment, nebulizer treatment, and total assistance with...
...0-degree support throughout your career life cycle, from early-stage to seasoned leader About the Role The Legal and Compliance Investigator ("L&C Investigator") is a non-attorney position within HARMAN's Legal & Compliance Department. The L&C Investigator will be...
...per week in our vibrant offices, and enjoy the flexibility of remote work two days per week (unless noted in the specific job posting... ...including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support. ~...
Program Director Youth and Family Services - Ellicott City (Dancel) 4331 Montgomery Rd, Ellicott City, MD 21043, USAJob Description... ..., fiscal control, program development, program area facility management/maintenance, program optimization and fulfillment, Leader on...
...Description Great news! Schillings is currently looking for an HR Coordinator at our St. John location. We offer competitive pay... ...new and creative ways to keep employees engaged Recruiting & Onboarding: Cross-train in recruiter tasks to be able to jump in when...